We’re proud to offer FREE Next Day Delivery on all UK orders. 🚚✨

Every parcel is fully tracked, so you’ll know exactly where your order is at all times. As soon as your order leaves our warehouse, you’ll receive a confirmation email with your tracking number and a link to follow your delivery right to your door.

We’re proudly based in the UK 🇬🇧

All orders are shipped directly from our warehouse in the North West of England, so you can count on fast, reliable delivery to your door.

You’ll receive a tracking link by email as soon as your order has been dispatched,  just click the link inside to follow your delivery.

Alternatively, you can use the Chat with Us box on this page. Select “Track & Manage My Orders” to see the latest updates and track your parcel.

As soon as your order is dispatched, you’ll receive a confirmation email with your tracking link. All our parcels are fully tracked, so you can follow your delivery every step of the way.

Most UK orders arrive the very next day, even on weekends and bank holidays. At peak times (such as sales or holidays), delivery may take an extra day, but we’ll always keep you updated via tracking updates.

Most UK customers receive their order the very next day, even on weekends, Sundays and bank holidays.

At peak times (such as big sales like Black Friday or national holidays), delivery may take an extra day, but we’ll always keep you updated via tracking updates.

For security and speed, we’re unable to change addresses once an order is placed. Our system begins processing right away to ensure next-day delivery. Please always double-check your address details before confirming your order. Once your order is confirmed, we are unable to make any changes.

Our courier will usually leave your parcel in a safe place, with a neighbour or attempt redelivery. You can manage your delivery preferences directly through the tracking link provided, this will be sent to your email address.

Your order number will always be in the confirmation email we send right after you checkout. If you can’t see it in your inbox, please check your spam or junk folder as it may have landed there.

To avoid missing important updates like your confirmation and tracking emails, always use an email address you check daily when placing your order.

As soon as your order is dispatched, you’ll receive a confirmation email with your tracking link. All our parcels are fully tracked, so you can follow your delivery every step of the way.

Most UK orders arrive the very next day, even on weekends and bank holidays. At peak times (such as sales or holidays), delivery may take an extra day, but we’ll always keep you updated.

For health and safety compliance, we are unable to accept returns or refunds on any consumable products. This includes:

• Slim Meal Replacement
• Protein Powder
• Protein Pancakes
• Clear Whey
• Protein Porridge

These products are classed as perishable goods, and for regulatory reasons, once they leave our facility they cannot be returned — even if unopened.

The only exception is capsules and supplements. These may be returned if they are unopened, unused, and in their original sealed packaging.

This policy ensures we remain compliant with food safety regulations and guarantees the highest standards of product quality for all customers.

This policy is non-negotiable and applies to all customers.

All orders are securely packed and checked before dispatch. If your parcel arrives with visible damage, or if there is a genuine error with your order, please contact us via the Chat with Us box or email within 7 days of delivery. You must include your order number and clear photos of the parcel and product for our team to review.

Please note: all claims are subject to investigation and must be supported by evidence. Only verified issues will be eligible for replacement.

We offer a range of safe and secure payment options, including:

• Debit & Credit Cards
• PayPal
• Klarna
• Clearpay
  

All transactions are processed using encrypted checkout systems for your security.

Are my payment details safe?

Yes. Our website uses SSL encryption and trusted payment providers to ensure your details are always secure. We never store sensitive payment information.

Our system begins preparing your order the moment it’s placed, so we’re unable to cancel or make changes once checkout is complete. This is how we’re able to guarantee FREE next-day delivery for all UK customers.

We know this may be frustrating, but the good news is your order will be with you very quickly.

To avoid any issues, we always recommend double-checking your items, flavours, and delivery address before confirming your purchase. Once your order is confirmed, we are unable to make any changes.

For a step-by-step video, visit the SLIM product page: click here

• Add 250/300ml of water or milk of your choice to the shaker bottle!
• Add 34g of powder or 2.5/3 scoops
• Shake for 5-15 seconds & Enjoy! 😍

Our SLIM Meal Replacement range can replace up to 2 meals per day because it contains 22 vitamins and minerals, protein and carbohydrates. Specifically designed to help you lose weight faster and have a delicious, filling meal in no time!

Fat Burning Protein Powder isn’t a meal replacement, it’s a high-protein shake created for those who train or exercise. With 25g+ of protein in every shake to build muscle and aid recovery, while also helping to boost metabolism and support fat loss. 🔥

It's personal preference, our products taste delicious and creamy when mixed with just water!

If you prefer, add any milk of your choice for extra protein and a richer flavour.

Every jar of SLIM Meal Replacement comes with a scoop – we promise! It sometimes goes on a little adventure during transit and hides in the powder. Grab a big spoon and have a quick dig – it's in there waiting to be found! 😍

The only exception is our Vegan SLIM Meal Replacement range, which does not include a scoop. This is part of our commitment to making the range more sustainable and reducing single-use plastic.

We promise, your jar hasn’t been short-filled. Every jar contains the full 1kg of protein powder as advertised. The reason it may look half full is simply because the jar itself is larger than needed, leaving extra space inside.

We also use larger jars so there’s plenty of space for the powder to move during transport and for easy scooping once opened. If you were to weigh the contents, you’d see it’s exactly as promised, 1kg of high-quality protein powder, every time.

To give you even more confidence, we’re already working on reducing and improving our packaging so that future jars look more proportionate to the contents while still keeping your protein fresh and secure.

Rest assured, you’re getting the full amount of high-quality protein powder every time, even if the jar looks a little roomier than expected. 🙌

Some of our most popular flavours sell out quickly because they’re in such high demand. We only use premium, high-quality ingredients, which means we sometimes need extra time to restock.

If the one you’re after isn’t available right now, don’t worry — we’re always restocking and it will be back soon. Subscribe to our emails and we’ll let you know the moment it’s restocked! 😍

Our shakers are sold separately and the free shaker is not a continuous
promotion, if you'd like one, you will need to add one to your basket
otherwise, they won’t be included in your order! 🌸

Yes! All of our capsules, including Self-Tanning Capsules, are compliant with UK and EU Food, Health & Safety regulations. They are Non-GMO, carefully formulated, and produced in facilities that meet the highest quality standards. Each product goes through years of development before launch, we never release anything we aren’t 100% confident in.

Our Self-Tanning Capsules are designed to give you a natural, long-lasting glow with or without sun exposure. You don’t need sunbeds to see results, but natural sun exposure can enhance the outcome.

The capsules also contain Vitamin E and Grapeseed Extract, which help protect your skin from sun-related ageing. That said, we always recommend wearing SPF daily to protect your skin from harmful UV rays.

Our capsules are not medicines and are not designed to cure skin conditions.

That said, many customers have shared positive results, including improvements in skin texture, reduced dryness, flakiness (eczema), and a healthier-looking glow. Some customers have also shared more specific improvements in their reviews.

Since results vary from person to person, we cannot make medical claims. For the most authentic insights, we recommend checking the reviews on each product page, where customers openly share their experiences.

Yes, our capsules are designed to be compatible with each other, so it’s perfectly fine to include more than one product in your routine.

However, if you are taking prescribed medication or other supplements from outside our range, we recommend checking with your GP or pharmacist before combining them, just to make sure everything is right for you.

Results vary depending on the product and individual, but most customers start to notice visible results within 2–3 weeks of consistent use. For best results, we recommend taking the capsules daily as directed on the packaging.

Store capsules in a cool, dry place away from direct sunlight and out of reach of children. Always keep the lid tightly closed after use to maintain freshness.

Yes, all of our products are produced in the UK in facilities that meet strict food safety and quality standards. Every ingredient comes from trusted suppliers, and each batch undergoes rigorous testing and quality control before it reaches you.

This ensures our products are not only safe, but consistently high in quality and compliant with all UK and EU food safety regulations.

Absolutely. Our products are designed for anyone looking to support their health, fitness, or weight management goals, men and women alike.

Our products are designed to be safe and effective for most people. However, we cannot provide advice on medical conditions or interactions with medication. If you are currently taking prescribed medication or managing a health condition, we recommend checking with your GP, pharmacist, or healthcare professional. 

They’ll be able to give you personal guidance to make sure our products fit in smoothly with your routine.

Yes! We regularly run promotions, and you can also save by ordering bundles. Keep an eye on our emails and homepage for the latest offers. If you haven't done so already, sign up to our newsletterfor exclusive discounts!

The quickest way to get help is through the Chat with Us box on this page, most questions can be answered there straight away.

If you still need assistance, you can email us directly or leave us a message through the Chat with Us box. To speed things up, please include your order number, full name, and delivery address in your first message.

We don’t offer phone support, this helps us keep prices low and ensures our team can focus on providing fast, efficient help online.

For the fastest help, use the Chat with Us box, most questions can be answered instantly.

If you email us, we aim to respond within 1–2 working days. Please only send one message per query, as duplicate emails may slow down response times.